How To Fix Diablo 4 Error Code 1016

Having trouble with Diablo 4 Error Code 1016? Our easy guide will help you fix it quickly. Check your internet connection, change your settings, or call Blizzard Support to identify common issues and quick fixes.

Related: How To Fix Diablo 4 Error Code 316751

Understanding Error Code 1016

Error Code 1016 is primarily a disconnect error. It signifies a failure at any point between your computer and Blizzard. The reasons behind this error can be diverse, but most commonly, it’s associated with a poor or unstable internet connection.

possible Steps To Fix Diablo 4 Error Code 1016

How to Dive 7

1. Check Your Internet Connection

The first step in troubleshooting is always to check your internet connection. Make sure that your home network devices are working properly and that your internet speed is stable. If you’re using Wi-Fi, consider switching to a wired connection for a more stable gaming experience.

2. Run a Traceroute

Running a traceroute can help you find out where the issue lies. This advanced troubleshooting step can provide valuable information about where your connection is failing. However, please proceed with caution, as this is an advanced step and might require technical knowledge.

Traceroute is a network diagnostic tool that tracks a packet’s path from source to destination on an IP network. Here’s how you can run a traceroute on different operating systems:

On Windows:

  1. Press the “Windows” key + “R” to open the “Run” dialog box.
  2. Type “cmd” and press “Enter” to open the command prompt.
  3. In the command prompt, type tracert hostname (replace “hostname” with the address or domain you’re tracing) and press “Enter”.

On macOS:

  1. Go to Applications > Utilities > Terminal.
  2. In the terminal, type traceroute hostname (replace “hostname” with the address or domain you’re tracing) and press “Enter”.

On Linux:

  1. Open a terminal window.
  2. In the terminal, type traceroute hostname (replace “hostname” with the address or domain you’re tracing) and press “Enter”.

Remember that the traceroute command may require administrator privileges, depending on your system’s security settings.

3. Disable IPv6

The use of IPv6 can sometimes cause connectivity issues. You might want to disable IPv6 on your device and switch to IPv4 to see if that resolves the problem.

Methods to disable IPv6 on Windows:

Disabling IPv6 on your Windows computer can potentially solve a variety of network-related issues, including the Diablo 4 Error Code 1016 we discussed earlier. Here are a few methods to disable IPv6 on Windows, based on my web search:

  1. Change Adapter Settings: This method involves navigating to the Network and Sharing Center, changing adapter settings, and unchecking the IPv6 box in the properties of your network adapter.
  2. Configure IPv6 for Advanced Users: Even after disabling IPv6 through the Disabled Components registry key, the checkbox in the Networking tab for each interface can still be checked.
  3. Without Restarting the Computer: You can also disable IPv6 without restarting your computer by going to Settings > Network & Internet > Change adapter options, right-clicking the interface, selecting Properties, and then unchecking “Internet Protocol”.
  4. Disable IPv6 from Settings on Windows 11: On Windows 11, you can disable IPv6 from Settings by opening Settings, clicking on Network & Internet, and then clicking the “Advanced network settings” option.
  5. Disable IPv6 through the registry: The registry method is considered a proper way to disable IPv6. This involves navigating through the registry and disabling IPv6.

Methods to Disable IPv6 on macOS:

IPv6, while a more advanced internet protocol, can sometimes cause network-related issues. If you’re looking to disable IPv6 on your macOS, here are a few methods that you can use:

  1. Through System Preferences and Network Settings:
    • Click on System Preferences.
    • Open Network.
    • Select the network that you are currently using and click on Advanced.
    • From here, you can disable IPv6.
  2. Using Terminal:
    • Open Finder.
    • Click on Applications.
    • Click on the Utilities folder.
    • Double-click on the Terminal app.
    • Run the following command to disable IPv6 for a specific device: networksetup -setv6off Service name (Replace “service name” with the name of your network connection, e.g., “Ethernet 1”).
  3. Through Router Settings:
    • Click the router image, choose Edit, and click the Internet tab on the Utility panel.
    • Then click Internet Options and set the Configure IPv6 setting to Off or Link-local only.

4. Reset Your IP Address

Another potential cause of Error Code 1016 could be an issue with your IP address. To solve this, you can try resetting your IP address. This process varies depending on your operating system, so consult a reliable guide to ensure you’re following the correct steps.

Resetting your IP address can often help resolve network issues. Here’s how you can do it on different operating systems:

On Windows:

  1. Press the “Windows” key + “R” to open the “Run” dialog box.
  2. Type “cmd” and press “Enter” to open the command prompt.
  3. In the command prompt, type ipconfig /release and press “Enter”. This will release your current IP address.
  4. Now type ipconfig /renew and press “Enter”. This will request a new IP address from your DHCP server, usually your router.

On macOS:

  1. Click on the Apple menu in the top-left corner of the screen and select “System Preferences”.
  2. Click on “Network”.
  3. Select the network interface you’re currently using on the left (either Wi-Fi or Ethernet).
  4. Click on “Advanced”.
  5. Go to the “TCP/IP” tab.
  6. Click on “Renew DHCP Lease”.

On Linux:

  1. Open a terminal window.
  2. If you’re using DHCP (most people are), use the command sudo dhclient -r to release the current IP address.
  3. Then use the command sudo dhclient to request a new one.

5. Contact Blizzard Support

If you’ve tried all these methods and are still encountering Error Code 1016, it might be time to get in touch with Blizzard’s technical support. They can provide a more personalized solution to your problem.

There are several ways to contact Blizzard Support for any issues related to games, accounts, or technical problems:

  1. Customer Support: Blizzard offers 24/7 customer support for game, shop, and account issues.
  2. GM Chat Request icon: If you’re in the game and need help, click on the GM (Game Master) Chat Request icon located in the upper right corner of your screen to open the Game Master chat window.
  3. Online Help Center: For specific issues related to accounts, payments, technical issues, data protection, and individual games like World of Warcraft, Warcraft Rumble, and Diablo IV, you can visit Blizzard’s online Help Center.
  4. Online Ticket Submission: You can speak with a Game Master directly by submitting a ticket on Blizzard’s Support site.
  5. Customer Service Phone Number: You can also contact Blizzard’s customer service at (877) 566-3886.
  6. Email Support: If you have an in-game problem, you can send an email to Blizzard’s customer support. They typically reply Monday through Friday from 6 a.m. to 9 p.m.

Remember, the best way to contact someone depends on the nature of your issue. Always try to provide as much detail as possible to get the most accurate assistance.

6. Clean Boot

Performing a clean boot of Windows before playing the game can also be beneficial. A clean boot disables all non-essential startup programs, which could help identify if a particular program is causing the error.

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